🩺 We’re Hiring – Directorate Support Officer – Housing Services
📍 Location: Catford, South London (SE6 4RU)
🔖 Reference – SCS-1061
🕒 Job Type: Locum – Full Time, Hybrid Working
💼 Working Pattern: 35 hours per week (3 days in office – Monday to Wednesday)
💰 Rate/Salary: £22.90 per hour (Umbrella)

About the Role:
We are currently seeking an experienced Directorate Support Officer to join a busy Housing Services team based in South London. This is an excellent opportunity for someone with strong administrative experience within housing services, particularly in areas such as voids, repairs, property maintenance, and disrepair management.

The successful candidate will play a key role in supporting the smooth running of housing operations, ensuring repairs and maintenance cases are tracked, coordinated, and resolved efficiently while working closely with a wide range of internal and external stakeholders.

Key Responsibilities:
• Provide proactive administrative support across multiple directorates within Housing Services
• Manage and track repairs and disrepair works from order through to completion
• Liaise effectively with residents, contractors, surveyors, and internal stakeholders
• Ensure accurate use of Schedule of Rates (SOR) codes when processing repair orders
• Work collaboratively to resolve operational issues, complaints, and enquiries within deadlines
• Coordinate complex repairs, including damp and mould cases, ensuring timely delivery of works
• Engage with tenants, leaseholders, DLO staff, housing officers, surveyors, social care, and external agencies (including health services and police)
• Identify and address barriers to service delivery while ensuring compliance with council policies and procedures

Requirements:
• Up-to-date CV (with no unexplained gaps and clear dates)
• Proof of eligibility to work in the UK (Passport, Visa, or Share Code)
• National Insurance Number
• Previous experience in a similar Housing Services administrative role
• Strong knowledge of voids, repairs, or property maintenance processes
• Excellent organisational, communication, and IT skills

Why Join Us?
• Opportunity to work within a busy and impactful Housing Services environment
• Hybrid working model offering flexibility
• Exposure to complex housing repair and maintenance operations
• Collaborative multi-agency working environment

🎁 Referral Bonus Available!
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👉 https://supplycaresolutions.co.uk/candidates/referral-form/
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📝 Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
• Up-to-date CV
• Proof of eligibility to work in the UK (Passport, Visa, or Share Code)
• National Insurance Number
• DBS Certificate (if applicable)

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency.
We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.