🩺 We’re Hiring – Customer Service Assistant (Admin & Clerical)
📍 Location: Ormskirk
🔖 Reference – SCS-1040
🕒 Job Type: Locum – Full Time (Office-Based)
💼 Start Date: ASAP
💰 Rate/Salary: Up to £16.00 per hour

About the Role:
We are currently recruiting for a Customer Service Assistant – Admin & Clerical position with West Lancashire Borough Council. This is a fantastic opportunity to join a busy and supportive team, delivering high-quality customer service within a local authority setting.

This is a full-time, office-based role (36 hours per week) located in Ormskirk, requiring attendance five days per week. The available shift patterns are:
• 9:00am – 5:00pm
• 8:30am – 4:30pm
• 9:30am – 5:30pm

You will play a key role in supporting day-to-day operations, acting as a first point of contact for customers and ensuring efficient administrative support across departments.

Key Responsibilities:
• Handle inbound and outbound enquiries via phone, email, and face-to-face interactions
• Provide accurate information and resolve customer queries in a professional and timely manner
• Process administrative tasks including data entry, document management, and record keeping
• Support various departments with clerical duties and general office administration
• Maintain confidentiality and ensure compliance with data protection regulations
• Work collaboratively within a team to deliver excellent customer service

Requirements:
• Previous experience in a customer service or administrative role
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Ability to manage workload effectively in a busy environment
• Competent IT skills including use of Microsoft Office systems

Why Join Us?
• Opportunity to work within a respected local authority
• Supportive team environment
• Valuable experience in a public sector setting
• Competitive hourly rate

🎁 Referral Bonus Available!
Earn a reward through our referral incentive—if you know anyone looking for Locum or Permanent work, refer them to us here:
👉 https://supplycaresolutions.co.uk/candidates/referral-form/
Terms and conditions apply.

📝 Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
• Up-to-date CV
• Proof of eligibility to work in the UK (Passport or Biometric Visa)
• National Insurance Number

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency.
We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.