Rent Service Officer – Camden Council

Location: Camden Council

Reference: SCS474

Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions.

Location: Camden Council (Hybrid Working)

Hours: Full-time, 36 hours per week

Salary: £22.25 per hour

About the Role:
Camden Council is seeking a dedicated Rent Service Officer to join our busy Rent Service Team. In this role, you will be responsible for maximising rent and arrears collection by managing a designated patch of residential and non-residential accounts. You will ensure strict adherence to the Pre-Court Action Protocol, work towards collection targets, and provide advice and referrals to support agencies for vulnerable residents. Additionally, you will help identify and implement best practices for arrears recovery within the team.

This is a hybrid role, allowing a balance of remote and office-based working.

Key Responsibilities:

• Proactively manage rent arrears cases to maximise collection and minimise debt.
• Ensure compliance with legal and procedural housing management practices.
• Engage with residents, offering support and referrals where needed.
• Handle difficult conversations with professionalism, whether over the phone or face-to-face.
• Work efficiently under pressure, meeting all deadlines and key performance indicators.
• Identify and implement best practices for arrears recovery.

Essential Criteria:

• Knowledge of housing law, rent arrears collection methods, and experience using Northgate.
• Strong communication skills, with the ability to deal effectively with challenging customers.
• Proven experience in rent arrears management within a customer-focused organisation.
• Ability to work under pressure and meet service targets.
• Strong numerical skills and proficiency in Northgate and other office software packages.
• A team player who is flexible and willing to provide cover as needed.
• Who We’re Looking For:

We are seeking highly organised, analytical, and methodical professionals who can thrive in a fast-paced environment. Whether you currently work in collections, customer services, or estate management, you must have a proactive approach to problem-solving and a commitment to providing excellent service to the community.

How to Apply 

Please send your CV and below compliance documents:

Rights to Work (British Passport /  Share code and oversea passport)

Proof of National Insurance Number (P45/P60/Payslip/HMRC document)

DBS Certificate (please confirm if it is online)

For more information, please call me on 0208 506 1111 and kindly share this email with other Housing Officers.

Please see our referral incentive on our website. If you know anybody that’s looking for work, Locum or Permanent work, please feel free to refer anyone you know. Please see link below.

https://supplycaresolutions.co.uk/candidates/referral-form/

Please see our referral incentive on our website. If you know anybody that’s looking for work, Locum or Permanent work, please feel free to refer anyone you know. Please see link below

Supply Care Solutions offer an excellent referral bonus for any new workers you refer to us.  Please view our website for more details www.supplycaresolutions.co.uk

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Supply Care Solutions have a number of locum jobs across the UK. 

https://supplycaresolutions.co.uk/candidates/referral-form/

Supply Care Solutions have a number of locum jobs across the UK. * All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade. We offer an excellent referral bonus for any new worker you refer to us *Terms and conditions apply. Supply Care Solutions works in conjunction with Monitor/TDA rate caps