🩺 We’re Hiring – Lead Officer (Housing Services)

📍 Location: Rugby Council (Hybrid – 40% on-site)
🔖 Reference: SCS-594
🕒 Job Type: Locum – Full Time, Hybrid Working
💼 Start Date: ASAP
💰 Rate: From £28 per hour

About the Role:
We are recruiting an experienced Lead Officer to join a dedicated housing team at Rugby Council. This is a hybrid role combining office, site, and remote working, providing leadership and expertise across housing operations, compliance, and tenant engagement.

Key Responsibilities:
• Leadership & Supervision: Manage Housing Officers, oversee performance and casework, and maintain high standards of service delivery
• Legal & Enforcement: Represent the Council in legal proceedings, manage tenancy enforcement, and handle complex, high-risk cases
• Tenant Engagement: Conduct tenancy reviews, promote tenant participation, and ensure effective support and communication with residents
• Collaboration & Partnership: Work closely with internal teams and external agencies to deliver coordinated support services
• Complaint & Case Management: Respond to complaints, oversee investigations into tenancy breaches, and supervise team case management
• Monitoring & Reporting: Maintain accurate records, install and monitor noise recording equipment, and analyse service data to drive improvements

Working Arrangement:
This is a hybrid position requiring 40% on-site attendance, including a fixed office day every Wednesday. Additional site visits are flexible and arranged in line with service requirements.

Requirements:
• Proven experience managing housing teams or services
• Strong knowledge of tenancy enforcement, legislation, and best practice
• Confident handling complex casework and representing organisations in legal proceedings
• Excellent communication and collaboration skills
• Enhanced DBS and Update Service registration

Why Join Us?
• Flexible hybrid working pattern
• Opportunity to lead a high-impact housing service
• Collaborative environment focused on continuous improvement

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📝 Apply Now
To apply, please email the following documents to 
• Your most recent CV (clearly listing both permanent and agency roles)
• Proof of your Right to Work in the UK (passport or share code)
• Proof of National Insurance (e.g., payslip, P45/P60, or HMRC letter)
• Your DBS certificate and confirmation of Update Service status

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency. We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.