🩺 We’re Hiring – Customer Service Advisor (Adult Care Teams)
📍 Location: Lincoln, Lincolnshire
🔖 Reference – SCS870
🕒 Job Type: Temporary/Locum – Full Time (37 hours per week)
💼 Contract: Minimum 12 weeks
💰 Rate: £13.00 per hour PAYE (no holiday)

About the Role:
Supply Care Solutions are recruiting for a Customer Service Advisor to join Lincolnshire County Council’s Care & Wellbeing Hub. This is the first point of contact for residents and professionals accessing a wide range of services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services.

You will use a strength-based approach to help residents access services, provide information and advice, or report safeguarding concerns. Calls can be complex, sensitive, and emotive, requiring excellent communication skills, call control, and professional curiosity. Full training will be provided.

Key Responsibilities:
• Handle inbound telephone and email contacts from the public and professionals
• Gather relevant information to determine the most appropriate outcomes for residents
• Support residents with Adult Care, Lincolnshire Carer Service, and Wellbeing Service enquiries
• Deliver high-quality customer service in a busy call-centre environment
• Accurately record interactions using direct input into IT systems

Requirements:
• Previous experience in a customer service or customer care environment
• Passionate and customer-focused approach
• Excellent communication and interpersonal skills
• Strong typing and IT skills (essential for direct input)
• Ability to work flexibly between 8am–8pm, Monday to Friday
• Experience in social care is desirable but not essential

Why Join Us?
• Flexible working hours within a supportive team
• Full induction and ongoing role-specific training
• Opportunity to contribute positively to residents’ lives across Lincolnshire

🎁 Referral Bonus Available!
Earn a reward through our referral incentive—if you know anyone looking for locum or permanent work, refer them to us here:
👉 https://supplycaresolutions.co.uk/candidates/referral-form/
Terms and conditions apply.

📝 Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
• Up-to-date CV
• Proof of right to work in the UK (Passport, Biometric Visa, or Share Code)
• National Insurance Number

🔒 Privacy Policy
View our full privacy policy here:
👉 www.supplycaresolutions.co.uk/privacy-cookies

🌐 About Supply Care Solutions
Supply Care Solutions offers a wide range of locum and permanent opportunities across the UK, recruiting professionals across all specialisms and grades.
All locums must be fully contract-compliant before commencing work through our agency.
We operate in full compliance with regulatory standards, ensuring transparency and fairness across all placements.