Contact and Referral Officer

Closing on: Sep 14, 2025

🩺 We’re Hiring – Contact and Referral Officer – First Response
πŸ“ Location: Aylesbury, Buckinghamshire
πŸ”– Reference – SCS670
πŸ•’ Job Type: Full-time, Temporary (Hybrid – mix of home and office)
πŸ’Ό Start Date: ASAP
πŸ’° Rate/Salary: Β£21–£23 per hour (depending on experience)

About the Role:
We are seeking a proactive and detail-oriented Contact and Referral Officer to join Buckinghamshire County Council’s First Response Team. This vital front-line role supports the delivery of high-quality safeguarding services by ensuring all contacts, referrals, and requests for support are dealt with efficiently, sensitively, and in line with statutory guidelines.

As the first point of contact for the public and professionals, you will triage incoming enquiries, gather relevant information, and ensure appropriate and timely responses. You’ll work closely with social workers, partner agencies, and support services to ensure the best possible outcomes for vulnerable individuals and families.

Key Responsibilities:
β€’ Receive and process contacts and referrals via telephone, email, and electronic systems
β€’ Record accurate and comprehensive information in line with confidentiality and data protection policies
β€’ Apply threshold guidance to identify risk and determine the appropriate level of response
β€’ Liaise with professionals including police, health, education, and voluntary sector providers
β€’ Escalate concerns where necessary and support multi-agency decision-making
β€’ Maintain up-to-date knowledge of safeguarding procedures and legislation

Requirements:
β€’ Experience in a customer service or administrative role, preferably within a health, social care, or public service environment
β€’ Ability to remain calm under pressure and deal with sensitive situations professionally
β€’ Strong communication and interpersonal skills, with a focus on empathy and discretion
β€’ Confident using case management systems and handling confidential data
β€’ Knowledge of safeguarding frameworks and legislation (Children Act 1989/2004, Care Act 2014, etc.) is desirable – training will be provided

Why Join Us?
β€’ Opportunity to make a real difference in safeguarding vulnerable individuals and families
β€’ Collaborative and supportive working environment
β€’ Flexible hybrid working arrangement

🎁 Referral Bonus Available!
Earn a reward through our referral incentiveβ€”if you know anyone looking for Locum or Permanent work, refer them to us here:
πŸ‘‰ https://supplycaresolutions.co.uk/candidates/referral-form/
Terms and conditions apply.

πŸ“ Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
β€’ Up-to-date CV (with no unexplained gaps, dates specific)
β€’ Proof of eligibility to work in the UK (Passport, Visa, Biometric Card, etc.)
β€’ National Insurance Number
β€’ DBS Certificate

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πŸ‘‰ www.supplycaresolutions.co.uk/privacy-cookies

🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency. We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.

Job Category: Contact and Referral Officer Social Workers (All Grades)
Contract Type: Full Time hybrid Temp
Job Location: Aylesbury Buckinghamshire
Is Featured: Featured

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