🏢 We’re Hiring – Housing Administrator

📍 Location: Building 1092, Gallery Drive, Kent Science Park, Sittingbourne, Kent, ME9 8GA
🔖 Reference: SCS2046
🕒 Job Type: Temporary – Full Time
💼 Start Date: ASAP
💰 Rate: Competitive
🏠 Working Pattern: Hybrid – 3 days remote / 2 days in the office
⏰ Hours: 35 hours per week
🎥 Interview: 30-minute online team interview

About the Role

Supply Care Solutions is recruiting an experienced and organised Housing Administrator to join Southern Housing in Sittingbourne.

The successful candidate will provide comprehensive administrative and operational support, helping to ensure the effective and efficient running of the team. You will support day-to-day administration, maintain accurate records, coordinate appointments, respond to customer enquiries and assist with legal and regulatory compliance requirements.

This is an excellent opportunity for a highly organised and detail-focused administrator who is confident working across multiple systems and managing competing priorities within a busy housing environment.

Key Responsibilities

• Booking and coordinating appointments with residents, contractors and relevant stakeholders.
• Raising and managing jobs across systems including MRI and Proactis.
• Providing administrative support for meetings, including room bookings, invitations, agendas, minutes and action trackers.
• Assisting with HHSRS (Housing Health and Safety Rating System) and Decent Homes queries.
• Arranging required works and following up to ensure completion evidence is received and accurately recorded.
• Monitoring compliance inboxes and providing prompt and professional responses.
• Managing customer contact through telephone, email and CRM systems.
• Processing incoming data, documentation and certification accurately.
• Maintaining compliance documentation in line with established procedures.
• Ensuring warranty and guarantee information is accurately captured and stored.
• Maintaining accurate records across systems including Apex, True Compliance and Swordfish.
• Supporting daily, weekly and monthly administrative and compliance activities.
• Producing and processing large mail-merge databases when required.
• Carrying out quality assurance checks across data sets and administrative processes.
• Liaising with the Service Charge Team to support Leaseholder Consultation processes.
• Processing new product installation packs and ensuring all required information is captured and shared.
• Supporting the wider team to ensure Southern Housing continues to meet its legal and regulatory compliance obligations.

Requirements

The ideal candidate will have:

• Strong administrative experience, ideally within housing, property, compliance or a related environment.
• Excellent IT and computer skills, with the ability to confidently work across multiple systems.
• Experience working with databases, records and data management systems.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• The ability to manage competing priorities and work effectively under pressure.
• Experience handling sensitive information professionally and appropriately.
• A proactive approach with the ability to work independently and as part of a wider team.
• Confidence communicating with residents, contractors, colleagues and other stakeholders.
• The ability to follow established procedures and consistently meet compliance requirements.

Why Join Us?

🌟 Opportunity to work with a leading housing provider
🏠 Hybrid working – 3 days remote / 2 days in the office
📋 Varied administrative role within a busy housing environment
💻 Opportunity to develop experience across specialist housing and compliance systems
🤝 Work alongside experienced housing and property professionals
📈 Gain valuable experience within the social housing sector

🎁 Referral Bonus Available!

Know someone who could be a great fit for this role?

Refer a suitable candidate to Supply Care Solutions and you could be eligible for our referral bonus.

📝 Apply Now

If you are an organised and experienced Housing Administrator looking for your next opportunity, we would love to hear from you.

📧 Email your CV to: esther@supplycaresolutions.co.uk
🔖 Reference: SCS2046

🔒 Compliance Requirements

To be considered for this opportunity, applicants must provide:

📄 Updated CV
🛂 Proof of Right to Work in the UK
🔢 National Insurance Number

🌐 About Supply Care Solutions

Supply Care Solutions is a specialist recruitment agency supporting Local Authorities, Housing, NHS, Social Care and Public Sector organisations with skilled and compliant professionals.

We are committed to delivering reliable recruitment solutions while providing candidates with professional support throughout the recruitment process.