🩺 We’re Hiring – Resource Controller
📍 Location: Stoke-on-Trent
🔖 Reference – SCS-1097
🕒 Job Type: Full Time – 37 Hours per Week
💼 Start Date: ASAP
💰 Rate/Salary: £16.50 per hour (Umbrella)

About the Role:
We are currently recruiting on behalf of our client for 4 Resource Controllers to join a busy team in Stoke-on-Trent. This is an office-based role created to support increased workloads resulting from system-related backlogs.

The successful candidates will be responsible for delivering excellent customer service while ensuring all jobs are processed accurately and within agreed timescales. This role requires strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

About Unitas:
Unitas is the newly established housing repairs and maintenance company wholly owned by Stoke-on-Trent City Council. The organisation is responsible for delivering repairs and maintenance services to approximately 18,500 council homes and over 600 public buildings across the city, with a focus on improving housing standards and tenant services.

Key Responsibilities:
• Deliver excellent customer service to internal and external stakeholders
• Process and manage work orders accurately and efficiently
• Ensure jobs are completed within agreed timescales and service standards
• Monitor workloads and assist with scheduling and resource allocation
• Maintain accurate records and update systems accordingly
• Liaise with colleagues, contractors, and service users to resolve queries
• Support the team in managing high volumes of work arising from system backlogs
• Adhere to company policies, procedures, and service requirements

Requirements:
• Previous experience in an administrative, scheduling, customer service, or resource planning role
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Ability to work effectively under pressure and manage competing priorities
• Good communication and interpersonal skills
• Competent IT skills and experience using computerised systems
• Ability to work independently and as part of a team
• Commitment to delivering high-quality customer service

Why Join Us?
• Competitive rate of £16.50 per hour (Umbrella)
• Full-time position with 37 hours per week
• Opportunity to work within a well-established housing repairs and maintenance service
• Gain valuable experience within a busy operational environment
• Supportive team and professional working environment
• Immediate start available

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📝 Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
• Up-to-date CV (including specific dates and no unexplained gaps in employment)
• Proof of eligibility to work in the UK (Passport, Visa, Share Code, etc.)
• National Insurance Number

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency.
We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.