🩺 We’re Hiring – Customer Services Operations Lead
📍 Location: Wood Green Library, North London (N22 6XD)
🔖 Reference – SCS885
🕒 Job Type: Locum – Full Time, On-site (Inside IR35)
💼 Start Date: ASAP
💰 Rate/Salary: £350 per day (Umbrella – Inside IR35)

About the Role:
Supply Care Solutions is currently recruiting on behalf of Haringey Council for an experienced Customer Services Operations Lead to play a critical leadership role within the council’s Customer Services operation.

The role is based at the Customer Centre in Wood Green Library and requires a minimum of 4 days per week on-site. Exceptional candidates who are only able to work 4 days per week in total will also be considered.

The post exists to ensure residents, businesses, visitors, and the wider community can access the right information and advice first time, making it easy to interact with the council across all service channels.

Key Responsibilities:
• Lead day-to-day omni-channel customer service operations, including face-to-face, telephony, and digital channels
• Provide hands-on leadership and management support within the Wood Green Customer Centre
• Empower staff to resolve customer enquiries accurately, empathetically, and promptly
• Champion the residents’ voice and ensure equality of access at all times
• Develop, support, and performance-manage the operational workforce
• Identify and deliver tactical and strategic improvements across people, processes, technology, and performance
• Lead partnership working with council services to ensure right-first-time resolution and seamless end-to-end customer journeys
• Measure, analyse, and report on performance and customer satisfaction to key stakeholders

Service Areas Supported:
• Benefits
• Housing repairs and tenancy issues
• Homelessness
• Council Tax
• Parking permits

Requirements:
• Proven experience in a customer services leadership or operations management role
• Strong background in high-volume, resident-facing environments
• Experience leading multi-channel service delivery
• Excellent stakeholder management and communication skills
• Ability to drive service improvement and operational performance
• Experience working within a local authority or public sector setting (desirable)

Why Join Us?
• Competitive daily rate
• High-profile, resident-facing leadership role
• Opportunity to make a tangible impact within a busy customer service operation
• Work with a London local authority through a compliant agency

🎁 Referral Bonus Available!
Earn a reward through our referral incentive—if you know anyone looking for Locum or Permanent work, refer them to us here:
👉 https://supplycaresolutions.co.uk/candidates/referral-form/
Terms and conditions apply.

📝 Apply Now
To apply, please email the following documents to esther@supplycaresolutions.co.uk:
• Up-to-date CV (with clear dates and no unexplained gaps)
• Proof of eligibility to work in the UK (Passport, Visa, or Share Code)
• National Insurance Number
• Valid DBS Certificate

📞 For further details or to apply, please call 020 8506 1111 (Option 1) and ask for George.

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency.