🏠 We’re Hiring – Housing Officer
📍 Location: North East
🔖 Reference – SCS758
🕒 Job Type: Locum – Full Time (6-month contract, likely extension)
💼 Start Date: As soon as possible
💰 Rate/Salary: Up to £18.00 per hour (Umbrella)

About the Role:
We are currently recruiting for an experienced and motivated Housing Officer to join a private sector housing provider in the North East on a 6-month locum contract, with a strong likelihood of extension.
This role is ideal for professionals experienced in intensive housing management, tenancy sustainment, and supporting vulnerable tenants to achieve positive outcomes.

Key Responsibilities:

Service Delivery:
• Conduct resident sign-ups, explain occupancy agreements, and issue keys and handbooks
• Ensure tenants have a clear understanding of their terms and conditions
• Support residents with Housing Benefit and Universal Credit claims
• Provide advice on rent arrears, tenancy sustainment, and debt management
• Manage and respond to issues such as anti-social behaviour, abandonment, and court proceedings
• Offer resettlement advice and guidance on move-on housing options
• Raise and escalate safeguarding concerns in line with policy
• Coordinate and support residents in shared housing/HMOs, including communal duties and meetings

Performance & Property Management:
• Maintain accurate and audit-ready records using Pyramid/MIS systems
• Conduct regular property inspections, logging and reporting issues with photographic evidence
• Oversee building safety, maintenance tasks, and equipment ordering
• Review risk assessments and management plans regularly (minimum every 3 months or post-incident)
• Contribute to achieving Tenant Satisfaction Measures and improving Tenant Perception Survey outcomes

Requirements:
• Previous experience in housing management, ideally within supported or social housing
• Strong understanding of tenancy law, housing benefit systems, and safeguarding procedures
• Excellent interpersonal and communication skills
• Ability to manage multiple cases with accuracy, empathy, and professionalism
• Confident working independently while contributing to a collaborative team

Why Join Us?
• Opportunity to make a real impact within the North East housing sector
• Supportive working environment focused on positive tenant outcomes
• Chance to work with a reputable private housing provider
• Potential for contract extension based on performance

🎁 Referral Bonus Available!
Earn a reward through our referral incentive—if you know anyone looking for Locum or Permanent work, refer them to us here:
👉 https://supplycaresolutions.co.uk/candidates/referral-form/
Terms and conditions apply.

📝 Apply Now
To apply, please email the following documents to Esther@supplycaresolutions.co.uk:
• Up-to-date CV
• Proof of eligibility to work in the UK (Passport or Biometric Visa)
• National Insurance Number
• DBS Certificate

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🌐 About Supply Care Solutions
Supply Care Solutions has a wide range of locum opportunities across the UK, recruiting professionals across all specialisms and grades.
Please note: All locums must be contract-compliant before commencing work through our agency. We work in full compliance with Monitor/TDA rate caps, ensuring transparency and fair practice across all placements.