Estate Liaison Officer

Location: Durham

Reference: SCS437

Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions.

Category: Housing/Admin

Type: Temporary – 3 months with possibility of extension

Pay: £14.58 per hour

Consultant: olivia@supplycaresolutions.co.uk

About the role

Working alongside the Maintenance and Contracts Managers, Surveyors and Project Surveyors the ELO is responsible for delivery of effective customer experience throughout all maintenance works, taking accountability for overseeing maintenance works seeing them through the “eyes of the customer” and representing the “customer voice” with stakeholders, contractors or tradesmen.

You’ll work with the Head of Customer Engagement, Heads of Service Delivery and Heads of Maintenance Delivery to ensure maintenance works are delivered in a customer friendly way, driving customer satisfaction improvements though analysis, insight and feedback.

Requirements for the role

• The ability to communicate technical specifications and requirements to customers in a way that’s clearly understood.
• Your experience of working in a maintenance/technical environment with a broad understanding and experience of maintenance practices will provide you with the technical understanding required to do this.
• OFFICIAL Experience of overseeing maintenance works through to a successful completion through a contractor network.
• Excellent stakeholder management skills, including the ability to hold others to account for delivery.
• You’ll be assertive and decisive in your approach to ensure the customer voice is heard.
• Excellent organisational and administration skills coupled with an understanding of our customer profile in order to support delivery of a complex workload whilst minimising the impact to customers.
• As the main point of contact to resolve escalating disputes and conflicts, you’ll be passionate about quality delivery and have the tenacity needed to resolve complex, long standing customer complaints.
• Proven ability to analyse and interpret data and translate it into meaningful action plans that benefit the customer and drive continuous improvement.

Please see our referral incentive on our website. If you know anybody that’s looking for work, Locum or Permanent work, please feel free to refer anyone you know. Please see link below.

https://supplycaresolutions.co.uk/candidates/referral-form/

Please see our referral incentive on our website. If you know anybody that’s looking for work, Locum or Permanent work, please feel free to refer anyone you know. Please see link below

Supply Care Solutions offer an excellent referral bonus for any new workers you refer to us.  Please view our website for more details www.supplycaresolutions.co.uk

Our Privacy Policy can be viewed at www.supplycaresolutions.co.uk/privacy-cookies

Supply Care Solutions have a number of locum jobs across the UK. 

https://supplycaresolutions.co.uk/candidates/referral-form/

Supply Care Solutions have a number of locum jobs across the UK. * All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade. We offer an excellent referral bonus for any new worker you refer to us *Terms and conditions apply. Supply Care Solutions works in conjunction with Monitor/TDA rate caps