Senior NNDR (National Non-Domestic Rates) & Database Officer job in London.

Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions.

JOB TITLE: Senior NNDR (National Non-Domestic Rates) & Database Officer
SALARY: £30.00 (umbrella)
TYPE: LOCUM
HOURS: This is a Full time role
ESSENTIAL EXPERIENCE: Proficiency in the Academy system and thorough knowledge of NNDR legislation

The Job Role of a Senior NNDR (National Non-Domestic Rates) & Database Officer:

• to maintain the National Non-Domestic Rates (NNDR) database, managing business rates, and working with external and internal stakeholders to ensure efficient operations and compliance.

Key Responsibilities:
1. NNDR Database Maintenance:
o Ensure correct liability assessments.
o Apply mandatory and discretionary exemptions and reliefs.
o Collaborate with the VOA and property inspectors on the rating list (handling property splits, mergers, etc.).

2. Billing, Collection & Recovery:
o Assist with business rates collection from billing to recovery.
o Provide account maintenance (write-offs, refunds, statements).

3. Stakeholder Collaboration:
o Maintain relationships with stakeholders, including external agencies, voluntary organizations, and other Council departments.
o Liaise with the VOA and property inspectors for database maintenance and data exchange.

4. Performance Monitoring & Improvement:
o Work with the Principal NNDR & Database Officer to monitor performance.
o Interpret evidence for liability matters and applications for reliefs and exemptions.

5. Customer Service:
o Deliver excellent customer service via multiple channels, including the NNDR contact center.
o Represent the service in resident-related matters and develop contracts and Service Level Agreements (SLAs).

6. Legal & Court Representation:
o Prepare cases for recovery, attend court, and assist the Recovery Team with necessary evidence or bundles.

7. Miscellaneous:
o Perform any additional tasks related to the role as required.

Required Skills and Abilities:
• Academy Database Proficiency: Must have direct experience using the Academy system.
• NNDR Expertise: Deep knowledge of NNDR legislation, billing, collection, and recovery processes.
• Communication Skills: Ability to explain complex legal and legislative information to diverse stakeholders.
• Customer Service Excellence: Deliver high-quality service across all channels.
• Teamwork & Independence: Ability to work both independently and as part of a team.
• Equal Opportunities Commitment: Understanding and implementation of equal opportunities in employment and service delivery.

Our locum Senior NNDR (National Non-Domestic Rates) & Database Officers benefit from

– Excellent Rates
– Refer-a-friend scheme*
– Assistance with DBS applications
– Dedicated consultant support
– Varied career and flexible working opportunities

If you are interested in this position please apply online or call us on 020 8506 1111

Supply Care Solutions have a number of locum jobs across the UK. * All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade. We offer an excellent referral bonus for any new worker you refer to us *Terms and conditions apply. Supply Care Solutions works in conjunction with Monitor/TDA rate caps