Monitoring and Responding Officer (MRO, Adult care) job in London
Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions.
Supply Care Solutions are looking for an Administrative Assistant to work within the Travel Assistance Service.
SALARY: £19.00 (umbrella)
HOURS: This is a Full time role (37 hours per week)
Must be a car driver and owner
This is a 24 hours, 365 days a year emergency service provided in house by the local Council.
It offers vulnerable residents a personal alarm system which can be activated in case of an emergency.
Additional it provides a mobile response service if there is an emergency in the residents home.
You will work within the Connected Care Service, you are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform.
When answering an emergency call, you will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing. As this is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift.
The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these. In the meantime they would be required to use their own vehicles and mileage would be paid.
Locum Worker Requirements
– Proven experience
– Current Enhanced DBS Disclosure
– Eligibility to work in the UK without work permit or visa restrictions
Our locum workers benefit from
– Excellent Rates
– Refer-a-friend scheme*
– Assistance with DBS applications
– Dedicated consultant support
– Varied career and flexible working opportunities
If you are interested in this position please apply online or call us on 020 8506 1111
Supply Care Solutions have a number of locum jobs across the UK. * All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade. We offer an excellent referral bonus for any new worker you refer to us *Terms and conditions apply. Supply Care Solutions works in conjunction with Monitor/TDA rate caps